Data Deletion Policy

This Data Deletion Policy explains how users can request deletion of their JPI Suite account and associated data.

JPI Suite is a business operations app used for stock management, property management, job work, HRMS, ledgers, reports, billing, and related business records. Because the app may contain business, accounting, payroll, invoice, ledger, tax, and audit-related information, some data may need to be retained where required by law or legitimate business purposes.

1. How to request account deletion You can request deletion of your JPI Suite account through any of the following methods:

• In-app: open JPI Suite and go to Account tab > Delete account (below Log out). Password confirmation is required before the deletion request is submitted or processed.
• Web: visit https://api.jpisuite.com/api/legal/account-deletion and follow the instructions there to submit a deletion request with your registered details.
• Email: send a request to support@jpisuite.com including your full name, registered mobile number, registered email or user ID, business name, and reason for deletion (optional).

2. Verification before deletion To protect user and business data, we may verify your identity before processing deletion. We may ask for your registered mobile number, registered email or user ID, business name, password confirmation inside the app, admin confirmation (if the request affects a business workspace), or additional information required to confirm account ownership. Deletion requests may be delayed or rejected if ownership cannot be verified.

3. Data that can be deleted After successful verification, we may delete or anonymize data associated with your account, including profile information (name, mobile number, email/user ID), login and authentication records where no longer required, personal user preferences, voice-to-text entries associated with your account, support requests linked only to your user account, and usage/activity logs tied to your user account unless retained for security or legal reasons.

Location data. Your location history - the GPS position trail recorded while you were punched in, the location stamped on your visits and attendance punches, and the travel distances derived from them - is deleted or anonymized along with your account, except where those records are part of your employer's business records as described in section 4. Where they are, the trail can still be cleared: see section 5. If you are an employee and want your location history removed while your organization keeps its account, ask your administrator, who can request it for you.

4. Business workspace and organization data JPI Suite is used by businesses and teams. Some records may belong to a business workspace rather than only one individual user. If you are a normal team user, deleting your account may remove your user profile and access, but business records created inside the organization may remain available to the business owner/admin. If you are the business owner/admin and want to delete the complete business workspace, you must clearly request deletion of the business account/workspace; we may require additional verification before deleting organization-level data.

5. Business data that may be deleted on workspace deletion If a verified business owner/admin requests full workspace deletion, the following data may be deleted or anonymized, subject to retention requirements: company profile data; stock and inventory records; sales, purchases, invoices, payments, receipts, expenses, and ledgers; party, customer, vendor, broker, and account records; property, partner, ownership, purchase, sale, income, expense, and property ledger records; job work, worker, BOM, challan, material, wastage, and reconciliation records; HRMS data including employee records, attendance, payroll, salary slips, documents, templates, and branch data; FieldForce data including beats, retailer and party records, field orders, visits, promoter visits, daily reports, expense and travel-allowance claims, and the location data described below; and reports, alerts, notifications, and activity logs.

Location data specifically. GPS position trails, the location stamped on visits and attendance punches, selfies and site photographs, and the travel distances derived from them are deleted when the workspace is deleted. They can also be cleared without deleting the workspace: a verified administrator may ask us to clear an organization's location history, field activity, or stored images for a chosen date range, and we will do so for that organization only. Financial records - sales, purchases, invoices, receipts, payments, and ledger entries - are deliberately excluded from that date-range clearing, because deleting entries inside a range would silently change ledger balances and reported figures.

6. Data that may be retained Some data may be retained for a limited or legally required period, including tax, accounting, billing, invoice, payroll, and ledger records; payment transaction references; subscription and billing history; security logs and fraud-prevention records; records required to comply with legal, regulatory, audit, dispute, or enforcement obligations; and backup copies until they are overwritten through normal backup cycles. Where possible, retained data may be restricted, archived, or anonymized.

7. Deletion timeline Deletion requests are usually processed within 7 to 30 business days after successful verification. Some backup copies may remain for a limited period before being overwritten or deleted as part of normal backup processes. Data retained for legal, tax, accounting, security, or compliance reasons will be deleted or anonymized when the applicable retention period ends.

8. Effect of account deletion After account deletion: you may lose access to JPI Suite; your login may stop working; your personal profile may be removed or anonymized; saved app data may no longer be recoverable; organization records may remain if they belong to a business workspace and are required by the business/admin or law; and active subscriptions may need to be cancelled separately if handled by a payment provider or app store.

9. Cancelling subscription is not account deletion Cancelling a subscription stops future billing or renewals, depending on the plan and payment method. It does not automatically delete your account or business data. To delete your account, you must submit a deletion request separately.

10. Withdrawal of deletion request If you submit a deletion request by mistake, contact us immediately at support@jpisuite.com. Once deletion is completed, the data may not be recoverable.

Contact: support@jpisuite.com