Refund & Cancellation Policy

Refund eligibility

Refund eligibility depends on the plan and payment method. Requests are reviewed on a case-by-case basis in line with the terms in effect at the time of purchase.

Subscription cancellation

If subscription plans are offered, you can cancel at any time. Cancellation stops future renewals; access continues until the end of the current billing period.

One-time and setup charges

One-time setup or service charges may be non-refundable once the associated service has been delivered.

Billing support

For any billing question, email support@sparrowops.com with your registered email and order details.