Legal

Refund & Cancellation Policy

Cancellation You may cancel a module subscription at any time from Account > Subscription & licensing. Cancellation takes effect at the end of the current paid billing period — you keep access until then, and auto-renewal stops.
Refunds

If a payment was charged in error (e.g. duplicate charge, wrong amount), contact us within 7 days of the charge for a full refund.
If you cancel a new subscription within 48 hours of purchase and have not materially used the paid module (no records created beyond basic setup), you may request a full refund.
Beyond that window, subscription fees already charged for the current billing period are non-refundable, since access has been provided for that period; you will not be charged again once cancelled.
Refunds, when approved, are issued to the original payment method via Razorpay and typically reflect within 5-7 business days.

How to request a refund Email support@jpisuite.com with your organization name, registered email, and the payment reference shown on your invoice/receipt in the app.
Failed/incomplete payments If a payment fails or is not confirmed by the gateway, no subscription is activated and no charge should appear; if it does, it is treated as a billing error under section 2.